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Case studies

What we were asked to fix, and what actually changed

Grouped by the practice that led each engagement. Client names are withheld under NDA, and every figure quoted was measured rather than estimated.

Case studies
9
Practices represented
6
Detail
Challenge, approach, outcome
Client identity
Anonymised under NDA

4 case studies

Software Engineering

Custom systems built to your process rather than bent around someone else's product.

Software EngineeringFinancial Services & FinTech

Automating reconciliation for a payments provider

A finance team spending eight days a month matching settlement files by hand moved to an automated reconciliation engine with a clear exception queue — closing the month in under a day.

Month-end close time
8 days → <1

Month-end close time

Transactions auto-matched
94%

Transactions auto-matched

Adjustments with audit trail
100%

Adjustments with audit trail

Software EngineeringHealthcare & Life Sciences

Replacing a paper patient pathway with a secure portal

Referral, intake, and consent handled on paper and by phone became a patient portal with role-based clinical access, cutting administrative handling time per patient by more than half.

Admin time per new patient
22 → 9 min

Admin time per new patient

Appointment no-shows
−41%

Appointment no-shows

Intake completed before arrival
83%

Intake completed before arrival

Software EngineeringManufacturing & Industrial

Connecting the shop floor to the ERP

Production output recorded on clipboards and keyed into the ERP the following morning became live shop-floor capture, giving planners same-shift visibility and cutting scrap.

Output data latency
1 shift → 2 min

Output data latency

Scrap and rework
−24%

Scrap and rework

Paper production records
0

Paper production records

Software EngineeringEducation & EdTech

A learning app that works without a connection

A web platform unusable on intermittent mobile data was replaced by an offline-first app that downloads coursework on Wi-Fi and syncs progress later, tripling course completion.

Course completion rate
3.1×

Course completion rate

Mobile data per module
−68%

Mobile data per module

Assessments usable offline
100%

Assessments usable offline

Software Engineering services

1 case study

Web & Digital Platforms

Customer-facing websites, portals, and storefronts that convert and stay maintainable.

Web & Digital PlatformsRetail & E-Commerce

Replatforming a multi-brand retailer to headless commerce

Three ageing storefronts sharing one overloaded template were rebuilt as a headless front end on a shared component library, cutting page load times and ending the annual Black Friday panic.

Mobile LCP, product pages
6.2s → 1.4s

Mobile LCP, product pages

Mobile conversion rate
+31%

Mobile conversion rate

Annual hosting cost
−38%

Annual hosting cost

Web & Digital Platforms services

1 case study

Data & AI

Reporting you can trust, and automation applied where it actually removes work.

Data & AILogistics & Supply Chain

A single operational view across a fragmented fleet

Consignment data scattered across telematics, subcontractor emails, and a legacy TMS was consolidated into one live operational picture, with ETA predictions replacing phone calls to drivers.

Inbound tracking calls
−62%

Inbound tracking calls

Systems used by planners
3 → 1

Systems used by planners

Median ETA accuracy
±12 min

Median ETA accuracy

Data & AI services

1 case study

Cloud & DevOps

Infrastructure and delivery pipelines that make releases routine instead of risky.

Cloud & DevOpsProfessional Services

Migrating an ageing on-premise estate to the cloud

Two server rooms running out-of-support hardware were migrated to Azure in four waves, with infrastructure defined as code and a recovery plan that was tested rather than assumed.

Zero unplanned downtime
4 waves

Zero unplanned downtime

Tested recovery time
<4 hrs

Tested recovery time

Three-year cost of ownership
−29%

Three-year cost of ownership

Cloud & DevOps services

1 case study

Business Consultancy

Strategy, operating model, and process work that decides what should be built at all.

Business ConsultancyProfessional Services

Fixing the operating model before building software

A client arrived asking us to build a bespoke platform. Process mapping showed most of the pain was handoffs and ownership, so we redesigned the operating model and cut the software scope by around 60%.

Software scope required
−60%

Software scope required

Handoffs per engagement
9 → 4

Handoffs per engagement

Margin visibility, was post-invoice
Live

Margin visibility, was post-invoice

Business Consultancy services

1 case study

Managed Services & Teams

Long-term support, maintenance, and embedded engineers once the build is live.

Managed Services & TeamsProperty & PropTech

Taking over an abandoned platform and stabilising it

A business-critical portal was left undocumented when its original developer disappeared. We took ownership, cleared the security backlog, and now run it under an SLA.

Critical vulnerabilities outstanding
0

Critical vulnerabilities outstanding

Monitored uptime under SLA
99.9%

Monitored uptime under SLA

Priority-one response target
4 hrs

Priority-one response target

Managed Services & Teams services

A note on how these are written

Engagements are covered by mutual non-disclosure agreements, so clients are described by sector and scale rather than named. Case studies are consolidated and anonymised, and the metrics shown are those measured against a baseline taken before work started. Results depend on each organisation's circumstances and are not a guarantee of outcome.

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Most of these engagements began with a short email describing a process that was not working. Tell us where the friction is and we will tell you what we would look at first.

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